FQA
Welcome to the Rustrex FAQ page! Here, we’ve answered some of the most common questions from our customers. If you don’t find what you’re looking for, feel free to contact us directly—we’re here to help!
What is Rustrex?
Rustrex is a clothing brand designed for the modern man who values strength, resilience, and timeless style. Our collection combines industrial workwear aesthetics, military-inspired designs, and retro influences, offering rugged yet stylish apparel. Every piece is crafted to embody the iron-blooded spirit of a warrior and the regal presence of a king.
What products do you sell?
We offer a range of men’s clothing, including:
- T-Shirts & Tops: Featuring vintage designs, military cuts, and industrial influences.
- Outerwear: Jackets, coats, and vests built for durability and style.
- Pants & Jeans: Tough and stylish bottoms perfect for work or leisure.
- Accessories: Hats, belts, and bags to complete your look.
Each product is designed with purpose, offering both style and function.
Any Store Locations ?
We just do the business online .
Where Do You Get Our Clothes ?
All the apparels come from the top brands in China. So the quality, the fabric and the design have guarantee so that we can build our own reputation and offer our customers our best service.
What sizes do you carry?
Our clothing is designed with comfort and durability in mind. We offer a wide range of sizes, from Small to XXL, to ensure every man can find his perfect fit. If you’re unsure about sizing, check out our Size Guide on each product page or reach out to our customer service team for assistance.
How do I choose the right size?
We understand that finding the right fit is important. Please refer to our Size Guide for detailed measurements for each product. If you’re still unsure, our customer service team is happy to assist you in choosing the right size based on your preferences.
Can I Get More Information On A Product ?
We try to publish as much useful info as we can about all our products, to help you buy the things that will suit you best.
The product page for every item includes sizing, a detailed description, care instructions, and most importantly, plenty of images.
If there is anything further information you feel we need to put on there to help you, just let us know what information you'd like to see and we'll do our best to include it.
How can I place an order?
Placing an order is easy! Simply browse our online store, select the products you’d like to purchase, and add them to your cart. When you're ready to checkout, go to your cart, enter your shipping information, and choose your preferred payment method. We accept a variety of payment options, including credit/debit cards and PayPal.
Do you offer international shipping?
Yes, we ship internationally! Rustrex is proud to serve customers around the world. Shipping rates and delivery times will vary based on your location. During checkout, you’ll be able to view the shipping options available to you.
Why Was My Order Canceled ?
Due to an unforeseen event, the item you ordered suddenly became out of stock and is no longer available. We promise these cases are rare. However, if an item in your order does become unavailable, you will be contacted within 24 to 48 hours about the cancellation. If your order contains additional items, these items will still be shipped to you and the unavailable item will be removed from your order for refund.
How long will it take to receive my order?
Delivery times depend on your location. For domestic orders, you can expect delivery within 5-7 business days. International orders may take longer, depending on customs and shipping distance. Once your order is shipped, we’ll send you a tracking number so you can monitor its progress.
Can I return or exchange my order?
Yes, we want you to love your Rustrex pieces! If you’re not completely satisfied with your purchase, we offer returns and exchanges within 30 days of delivery. Please ensure the items are in their original condition, unworn, and unwashed. For full details, please visit our Return & Exchange Policy.
What if my item is damaged or defective?
If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will gladly offer a replacement or refund. Please provide photos of the damage or defect when contacting our customer service team for a faster resolution.
Is It Safe To Use My Credit Card On The Website ?
Please don’t worry; it is safe to order on our website.
We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server. None of your credit-card details will be revealed.
During checkout, when you enter your credit card & personal information at our online store, you are passing the information securely to us, using secure socket layer technology (SSL).Welcome to choose your favorite items on our website.
Why Might My Credit Card Be Refused ?
Your credit card may be refused for any of the following reasons:
--The card may have expired. Check that your card is still valid.
--You may have reached your credit limit. Contact your bank to check that you have not exceeded the authorized purchase limit.
--You may have entered some information incorrectly. Check that you have filled in all the required fields correctly.
--Make sure you’re using the latest version of your web browser. Maybe because your browser is installed some kinds of plug-ins. Please clear the cookies restart the browser and then try again.
How can I contact customer service?
If you have any other questions or need assistance, our customer service team is here to help! You can reach us by:
- Email: service@RustRex.com
- Business Days: Mon-Friday 9am-6pm
We aim to respond to all inquiries within 1-2 business days.
How do I stay updated on Rustrex products and promotions?
To stay up-to-date with our latest collections, promotions, and news, we invite you to subscribe to our newsletter.
If you have any other questions, don’t hesitate to get in touch. We’re always happy to assist you in any way we can!